Refund Policy
Overview
At Sarilinkmart, we aim to provide quality grocery products and excellent customer service. If you are not satisfied with your purchase, we offer refunds or replacements under certain conditions.
This Refund Policy explains when and how customers may request a refund or replacement for their orders.
Eligible Refund Requests
Customers may request a refund or replacement if:
- The item delivered is damaged.
- The item delivered is incorrect.
- The product is expired upon delivery.
- The product is missing from the order.
Requests must be made within 24 hours after receiving the order.
Non-Refundable Items
Refunds may not be granted in the following situations:
- The product was used or consumed.
- The refund request was made after 24 hours from delivery.
- The product was damaged due to improper handling by the customer.
Refund Process
To request a refund:
- Contact Sarilinkmart customer support.
- Provide the order number and details of the issue.
- Send photos of the product if necessary.
Our support team will review the request and respond within 24–48 hours.
Refund Options
If a refund request is approved, Sarilinkmart may offer one of the following:
- Replacement product
- Store credit for future purchases
- Refund through the original payment method
The option provided may depend on the situation and product availability.
Processing Time
Approved refunds may take 3–7 business days depending on the payment method used.
Cash on Delivery orders may be refunded through store credit or replacement items.
Contact Us
For refund requests or concerns, please contact Sarilinkmart customer support:
Email:
support@sarilinkmart.com
Customer Support Hours:
Monday – Sunday
8:00 AM – 10:00 PM